FAQs
Shopping Information
How do I place an order on your store?

Placing an order is simple! Just browse our collection, select the items you love, choose your preferred size, fit and color where applicable and click "Add to Cart." Once you're ready to complete your purchase, proceed to the checkout page and follow the prompts to enter your shipping and payment details.

What payment methods do you accept for purchases?

We offer a variety of payment options, including credit/debit cards, Bank transfers for Nigerian customers, Google Pay, Apple Pay and Cryptocurrency. Rest assured that your payment information is securely processed to ensure a safe shopping experience.

Can I track the status of my order?

Absolutely! You will receive updates on every status of your order via email. Also, once your order is confirmed, you will receive a secure login link to your account in your Order Confirmation email. You can use this link to monitor the status and estimated delivery date of your package and so much more.

What is your return and exchange policy?

We offer a 30-day return window for refunds and a 35-day window for exchanges, both counted from the date your order is delivered. Items must be unused, unworn, and in original condition with tags attached.

How often do you update your collection with new fashion trends?

We strive to stay on top of the latest fashion trends. Our collection is regularly updated with fresh styles and seasonal favorites, so you can find something new each time you visit our store.

Can I sign up for newsletters to stay updated on sales and promotions?

Absolutely! By subscribing to our newsletter, you'll be the first to know about our exclusive sales, promotions, and new arrivals. Simply enter your email address in the subscription box at the bottom of our website.

What is your return and exchange policy?

We offer a 30-day return window for refunds and a 35-day window for exchanges, both counted from the date your order is delivered. Items must be unused, unworn, and in original condition with tags attached.

Can I exchange an item for a different size?

Yes. Exchanges are accepted within 35 days of delivery for unused, unworn items in original condition with tags attached. Email support@shoptenthousand.com with your order number to start an exchange.

Do you offer free shipping?

Yes. Orders over $250 ship free.

What sizes do you carry?

Sizes vary by style, from XS to XXL. The sizes available for each item are shown on its product page.

Can I cancel my order?

Orders can be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

What if my item arrives damaged or incorrect?

Contact support@shoptenthousand.com as soon as possible with your order details and clear photos of the issue, and we will provide a suitable resolution.